February 1, 2018

Frequently Asked Questions

I would like to place an order online. Is that possible?

Underclass: Yes, you can place your order online. Please follow the below instructions to do so: At the top of this page, click the Pay or Order Online button and then enter the code from your order form. If you do not have your school’s code, scroll down to the map and choose your state, then use the search bar below the map to find your school by name or zip code. On the following page, choose the program you wish to order under. Finally, enter your email address to log in and view package options. Seniors: Yes, you can place your order online. Please follow the below instructions to do so: At the top of this page, click the Pay or Order Online button. Enter the gallery code listed on your proof sheets. (This code will be individual to each student and is 10 digits long, located on each page of your student’s senior proofs.) Sports: Unfortunately we do not currently offer Sports ordering online.

Where can I find my code?

Your code will be listed at the bottom of your order form below the student information.

For our “Payment Only” programs, your code will be listed on the price sheet included with your package.

My student did not bring home an order form and your site is asking for a code. How do I get that?

Please email or call our Customer Service Department and one of the representatives will look it up for you. If you have multiple children at the same school and have a form for one of them, the code will be the same.

I just placed my order online, but it charged a shipping fee. Why?

If an online order is adding a shipping charge, the bulk school order has already been produced. Anything placed after that time will be processed separately and mailed to the shipping address you provide during checkout.

My credit card was declined online, but my account is showing a pending transaction. What does this mean?

The most common reason a credit card is declined online is due to an address or zip code mismatch. This means the address that you entered for the billing information does not match what the credit card company or bank has on file. The pending transaction means that your account was located, but because of the mismatched information the transaction could not be completed. The pending transaction will automatically remove itself from your account and the funds will be released. Depending on your bank or card company, this process can take 3-5 business days. This process cannot be expedited by MJ Thomas Photography in any way. Please contact your bank or card company with any questions.

What if I want a refund?

We’re sorry you are unhappy with your portraits. To receive a refund, simply return your entire package within 30 days of receipt to MJ Thomas Photography at the address below.

MJ Thomas Photography
Attn: Refund Department
721 North 12th St.
Grand Junction, CO 81501

I purchased a portrait package, but my check was returned for insufficient funds. What should I do?

Please call  970-241-2467 or 800-219-0199 and let the customer service rep know that your check was returned.

Can I pay for multiple students with one transaction/check?

Online Ordering: Unfortunately our site is not currently set up to take more than one order per transaction. You will need to place a separate order for each student.

Ordering by cash/check/money order: Each order form must enclose only the payment for the package listed on the outside of the envelope for that specific student. When payments are combined, the order for the additional student is marked “No Money” because the envelope is empty and the order is not processed.

Can I add/remove items to an order already placed?

Please call our Customer Service department to see if any changes can be made to your order. There are many factors that go into determining if your order can be modified or not, and a representative should be able to look it up for you.

I want to make copies of my child’s photo. How can I do that?

Our images are copyrighted, the only way to obtain ownership of the digital image and copyright release would be to purchase a Digital Download. This can be done online or over the phone.

I ordered a package with an upgrade, but I’m not happy with it. What are my options?

We will happily reprint any upgraded package with a different upgrade of equal or lesser value or remove all upgrades from the image and reprint the package ordered at no additional charge. Simply mail your complete package back to us at the address listed below and include a note as to what you’d like us to do. Please be sure to include your name, address, and daytime phone number in case any issues should arise.

MJ Thomas Photography
Attn: Customer Service
721 North 12th St.
Grand Junction, CO 81501